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Effective Date: 5 August 2026
 
At Aligned Form, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect
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We may collect personal information including:

• Your name, date of birth, address, phone number and email address.

• Health information relevant to your care.

• Emergency contact details.

• Payment and health fund information where required.

• Information you provide through our website contact form or when booking an appointment.
  
   

2. Why We Collect Your Information
 
We collect your personal information to:

• Provide safe and effective osteopathy and myotherapy services.

• Manage appointments and communicate with you.

• Process payments and private health insurance claims where applicable.

• Maintain accurate clinical records.

• Meet our legal and professional obligations.
  
   

3. How We Collect Information
 
We collect information directly from you when you:

• Book an appointment.

• Complete patient forms.

• Contact us by phone, email or through our website.

• Attend consultations.
  
   

4. How Your Information Is Stored
 
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Clinical records and appointment information are securely stored using trusted practice management software, including Cliniko. Payment processing may be completed through secure third-party providers.

 
5. Disclosure of Information
 
We will only disclose your personal information when:

• You have provided consent.

• It is required for your healthcare.

• It is required or authorised by Australian law.

• It is necessary to process payments or health fund claims through secure service providers.

We do not sell your personal information.

 
6. Website Analytics and Cookies
 
Our website may use cookies and analytics tools to help us understand how visitors use the site and improve your experience. These tools do not generally identify you personally.
 
You can manage or disable cookies through your web browser settings.

 
7. Accessing or Correcting Your Information
 
You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe, subject to any legal requirements.

 
8. Privacy Complaints
 
If you have concerns about how your personal information has been handled, please contact us first so we can work to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 
9. Contact Us
 
Aligned Form
 
Email: hello.alignedform@gmail.com
 
Phone: 0451 867 836
 
Website: www.alignedform.com.au

 
10. Changes to This Policy
 
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.